GENERAL QUESTIONS
Q: Why join WineO Club?
A: Quality wines, Amazing Value, Personalized for you
Q: How often do you deliver?
A:YOU CHOOSE how often you would like the wines. Every two (2) months, three (3) months or four (4) months. You can always change how often by sending us an email to wineo@wineoclub.com
Q: Do you ship to all states?
A: We deliver to all states except Alaska, Hawaii, Utah, Mississippi, Arkansas, and Alabama.
Q: Can I reorder wine from a past WineO club feature?
A: If available, YES! Because we deal direct with each winery, our savings are passed on directly to you! Wine club reorders are available while supplies last, and always at a discount off of the normal retail price – at least 20% off in fact!
Q: Where do I enter my coupon code?
A: Please enter your coupon code in the checkout page.
Q: What if my coupon code does not work?
A: Please send an email to wineo@wineoclub.com and let us know.
Q: When will my wines be delivered?
A:Deliveries are on Monday - Friday during regular working hours. Most deliveries will take 2-3 weeks.
Q: What happens if nobody is there to accept delivery?
A:The shipper will attempt to deliver the wines 3 times. If nobody is there to receive it some states will disgard the shipment. Therefore please use a delivery address that will have someone over the age of 21+ present. Most of our customers use an office address.
Q: How to contact WineO Club?
A: Please email us at wineo@wineoclub.com OR you can call us at 917-744-5150. Our mailing address is 8 East 36th St. Floor 3 New York, NY 10016.
PAYMENTS
Q: What forms of payment are accepted on Wine-O-Club?
A: Wine-O-Club accepts American Express, Visa, MasterCard and Discover.
Q: Is it safe to use my credit card to make purchases on www.wineoclub.com?
A: Wine-O-Club uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact. You can shop at [www.wineoclub.com] with confidence. We have partnered with Authorize.Net, a Visa company [http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [http://www.authorize.net/resources/howitworksdiagram/] to see how it works.
We are PCI-DSS compliant. We are SSL secured. We use Sitelock to help secure our website (https://www.sitelock.com/how-to-guide).
Q: Where is the "CVV" number located on my credit card?
A: On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.
RETURNS/RESCHEDULING
Q: Can I cancel/reschedule my public WineO 101 event?
A: All sales are final. There are no refunds. If you would like to reschedule, you must do so 5 days before your scheduled event by emailing us at wineo@wineoclub.com. Please contact wineo@wineoclub.com if you have any questions.
PLEASE NOTE - If you must reschedule a 2nd time, there is a $30 fee per seat.
Q: What is the cancellation/rescheduling policy for private events?
A: Cancellation/Reschedule Policy:
If you cancel/reschedule at least eight (8) weeks prior to your event date, WineO only keeps the deposit fee.
If you cancel/reschedule at least four (4) weeks prior to your event date, WineO will charge 50% of your total event cost.
If you cancel/reschedule within two (2) weeks of your event date, WineO will charge 100% of your total event cost.
Final Headcount Policy:
In order to properly prepare for your event, final headcount must be given five (5) days prior to your event date. Final headcount will be charged the day before your event. No refunds. All sales final.
Q: Can I cancel my order?
A: You may cancel your wine club membership at anytime. Just send an email to wineo@wineoclub.com that you would like to cancel. If you cancel at least 2 weeks prior to your next scheduled shipment, it will not be sent. However, if you do not cancel within 2 weeks of your next shipment, there will be one last shipment sent to you. If you have concerns about your order, please contact wineo@wineoclub.com.
Q: Can I return my product?
A: All sales are final. There are no refunds. Please contact wineo@wineoclub.com if you have any questions.
Q: What do I do if my product is damaged?
A: Our merchants take great care to ensure that your product arrives undamaged. If you believe your shipment is damaged, please contact wineo@wineoclub.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.
Q: What do I do if I don't like my products?
A: Everyone's tastes are different, and we want you to find products you love. Our offers are carefully selected by team in order to provide a diverse range of high-quality wines to our members. Please contact wineo@wineoclub.com if you have any questions or if you would like assistance in choosing a product.
Q: Can I change my shipping address?
A: Yes you may do so online in your account. You may also request changes to your shipping address anytime one day before your scheduled delivery. If not one day before your scheduled delivery, it may not be possible to process a change, since our vendors are committed to shipping products as quickly as possible to ensure speedy delivery.